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Careers -IT support Technician

If you’re great at what you do, have a passion for people, technology and a fantastic client-focused delivery mindset, get in touch and tell us about yourself. We may have an opportunity waiting just for you.

Your role as an IT Support Technician focuses on assisting system users with computer support and IT maintenance – from initial customer request through to final resolution.
Responsible for troubleshooting and resolving issues relating to hardware, networking, operating systems and applications, you’ll provide advice on technical issues to a non-technical audience.

Fault diagnosis/fix of PC and laptop systems and peripherals. Use of remote access tools (TeamViewer/ quick assist/ISL Online). Manage Microsoft Windows and third-party software updates following a change management procedure. Effective working relationships with operational teams and internal customers. Support queries via phone, email, and visits to the customers desk in a timely manner. Take ownership of customer problems and be proactive when dealing with customer issues. Log, update and manage all calls via the IT call logging spreadsheet. Support customers in the use of IT equipment by providing necessary guidance and advice.

  • Providing 1st line technical support to users by, monitoring and prioritising, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA.
  • Diagnosing software and hardware problems, as well as undertaking repairs and upgrades.
  • Monitoring alerts and acting as first response, escalating where required.
  • Monitoring and maintaining backup systems across the business.
  • Assisting in the installation and configuration of new servers, networking infrastructure and other IT
    equipment across the business.
  • Computer, Tablet, and mobile phone builds, rebuilds and configuration.
  • Telephony configuration and management.
  • Office 365 Support
  • Providing support when required to the broader IT team including Infrastructure, Software and Security Teams.

 

Already an experienced IT Support Technician, providing support to a large and growing business, you’ll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you’ll have:

  • Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
  • Experience of Microsoft Office 365 support.
  • Excellent communication and problem-solving skills In addition,

any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided.

Location: Peterborough, UK

Industry: IT

 

Rate: £38700k – £40000k per annum + bonus